FAQ

Optimum Solutions is a premium provider of gaming software and hardware. We develop and maintain cutting-edge tools designed for competitive players, with a strong focus on security, stability, and performance. Every product is rigorously tested before release.

Our software may violate the Terms of Service of certain games or platforms. By purchasing and using our products, you acknowledge that you accept full responsibility for how you use them. Please review our full Terms of Service for more details. We disclaim all liability for any bans or disciplinary actions taken by third-party platforms.

After completing your purchase, you'll receive a license key and instructions via the dashboard. Log into your account at optimumsolutions.cc/auth/login, navigate to the Loader tab, and follow the setup guide. If you run into any issues, open a support ticket in our Discord server.

Our current software catalogue includes solutions for Rainbow Six Siege, CS2, and DayZ, with more titles in active development. Our hardware solutions are game-agnostic and compatible with most titles. Check the Store page for the most up-to-date product listing and status.

"Undetected" means the product has not been flagged or detected by the anti-cheat systems of the relevant game at the time of publishing. Detection statuses can change — always check the live Status page before using any product. We update our software regularly to maintain an undetected state.

We push updates as often as needed — typically within 24–72 hours of a game patch that may affect detection status. Major feature updates follow a longer development cycle. Subscribers receive all updates automatically during their active subscription period.

Software products are digital subscriptions downloaded and run on your PC. Hardware products are physical devices (such as our firmware solution) that operate independently of your system software, offering a different security profile. Hardware products are a one-time purchase; software products are subscription-based.

We accept a range of payment methods including major credit/debit cards and cryptocurrency options. The exact methods available are displayed at checkout. All transactions are encrypted and processed securely — we do not store payment details.

We offer a 14-day refund on software licenses provided the license has not yet been activated. Once a license is activated and the software downloaded, refunds are only considered in exceptional cases where a verified fault is entirely attributable to our software. Please see our full Refund Policy in the Terms of Service for details.

Subscription durations vary by product — options typically include 30-day, 90-day, and lifetime plans. Your active subscription period is always visible in your dashboard under the Account tab. Renewals can be purchased before expiry to maintain uninterrupted access.

All listed prices are final and inclusive of applicable taxes. As a small business we do not currently charge additional VAT. The price you see at the product listing is exactly what you pay.

All support is handled exclusively through our Discord server via the ticket system. Join at discord.gg/ck3ZEFrp6J, navigate to the 📩┃ticket channel, and click "Create Ticket". We do not offer support through email, DMs, or any other channel.

We aim to respond to all tickets within 24 hours. During peak periods or for complex issues, resolution may take longer. Please be patient and avoid opening duplicate tickets for the same issue, as this slows down the queue for everyone.

To get the fastest resolution, include: your username or order ID, the product you're using, a clear description of the problem, any error messages or screenshots, and your operating system version. The more detail you provide, the quicker we can help.

Requirements vary by product. General minimums are Windows 10 64-bit or later, 8 GB RAM, and a modern CPU. Specific requirements for each product are listed on the individual product page in the Store. If you're unsure whether your system is compatible, open a pre-sale ticket on Discord before purchasing.